Customer service can be the element that propels organizations to greater heights. To be successful, today's service professionals must be skilled at questioning, listening and dealing with difficult situations. Customer Service is a 1-day workshop you can deliver to develop your customer service leaders of tomorrow. Don’t forget to order the Customer Service Instructor Guide too! iSpeak Foundation Series Research tells us that 7 out of 10 customers will leave if they receive poor service. In addition, research tells us that it can be as much as ten times more expensive to sell to a new customer instead of selling to a current customer. This 1-day workshop provides communication techniques to help you provide better customer experiences. Look inside the book! Target Audience Service professionals Sales professionals Support centers Contact centers What they will learn Levels of service Communication Listening Empathy Questioning Dealing with difficult people Pages: 63 Workshop Delivery Time: Approximately 8 hours (1 day) 5-Pack Set: Contains five (5) Student Workbooks