Want to make your Conflict Management workshop delivery the best it can be? The Instructor Guide for this 1-day workshop will provide the tools you need to deliver a quality workshop. The guide includes instructor facilitation notes, PowerPoint slides, a timing sheet and videos when applicable. iSpeak Foundation Series This instructor guide is to be used with the iSpeak Foundation Series Conflict Management curriculum. The instructor guide provides you with the tools to facilitate your workshop. This guide comes in a three-ring binder and includes: Copy of the student training guide Instructor addendum with all facilitation notes PowerPoint(R) slides Videos (if applicable) Timing sheet Tools or job aids (if applicable) Since you can’t prevent conflict, the most important thing is to learn how to manage it to create positive outcomes instead of dysfunction. In many industries, the amount of time spent on conflict management is surprisingly high. A study by the American Management Association found that managers spent at least 24% of their time on managing conflict. This 1-day workshop provides communication techniques to help you improve your ability to keep conflict productive and functional. Target Audience Service professionals Managers of teams First-time supervisors Leaders of project teams What they will learn How to recognize true conflict Conflict response strategies Responsive acknowledgement Questioning techniques Creative methods to develop alternative solutions Decision making traps to avoid Would you rather have a license to reproduce the content internally? Pages: 53 Workshop Delivery Time: Approximately 7 hours (1 day) Instructor Addendum: Notes and tips on lecture and facilitation of exercises for the instructor. PowerPoint Slides: A slide deck to accompany the workshop, as well as a printout of the slides. Timing Sheet: This timing sheet shows you exactly where you should be at any point during the workshop. It includes time for breaks / lunch and all topics and exercises.