Want to make your Customer Service workshop delivery the best it can be? The Instructor Guide for this 1-day workshop will provide the tools you need to deliver a quality workshop. The guide includes instructor facilitation notes, PowerPoint slides, a timing sheet and videos when applicable. iSpeak Foundation Series This instructor guide is to be used with the iSpeak Foundation Series Customer Service curriculum. The instructor guide provides you with the tools to facilitate your workshop. This guide comes in a three-ring binder and includes: Copy of the student training guide Instructor addendum with all facilitation notes PowerPoint(R) slides Videos (if applicable) Timing sheet Tools or job aids (if applicable) Research tells us that 7 out of 10 customers will leave if they receive poor service. In addition, research tells us that it can be as much as ten times more expensive to sell to a new customer instead of selling to a current customer. This 1-day workshop provides communication techniques to help you provide better customer experiences. Target Audience Service professionals Sales professionals Support centers Contact centers What they will learn Levels of service Communication Listening Empathy Questioning Dealing with difficult people Would you rather have a license to reproduce the content internally? Pages: 55 Workshop Delivery Time: Approximately 7 hours (1 day) Instructor Addendum: Notes and tips on lecture and facilitation of exercises for the instructor. PowerPoint Slides: A slide deck to accompany the workshop, as well as a printout of the slides. Timing Sheet: This timing sheet shows you exactly where you should be at any point during the workshop. It includes time for breaks / lunch and all topics and exercises.