Webmaster® is an apparently simple task that makes great demands on team-work! Team members are required to work out how to assemble a set of different metal and rope components to make a ‘web’ that is identical to the black and white design pattern they have received. There is only one correct answer to the problem and this has to be established through a process of logic and some trial and error. Detailed planning at this stage is ineffective as the theories must be tested in practice at an early stage.

Once the assembly is complete, the team need to develop and rehearse a strategy for taking the web to pieces and re-building it accurately against the clock.

“ It’s like the development of this manufacturing business..three small factories, making standard and separate products, then becoming a ‘super factory’ with one integrated product, then having to do that more competitively by making it cheaper and faster...”

“Everyone has to have a very clearly defined role, to know exactly where and how to apply their knowledge and effort and to be able to repeat that consistently under pressure.”

“Sometimes we try to ‘tweak’ a process to achieve big improvements. We might be able to make small gains but sometimes we have to completely re-design the process”