Conflict Management is the iSpeak course developed to enhance your abilities in identifying, understanding and resolving conflict. Proper communication skills can help you keep conflict functional instead of dysfunctional. Conflict Management is a 1-day workshop to develop more effective teamwork across your organization. Don’t forget to order the Conflict Management Instructor Guide too! iSpeak Foundation Series Since you can’t prevent conflict, the most important thing is to learn how to manage it to create positive outcomes instead of dysfunction. In many industries, the amount of time spent on conflict management is surprisingly high. A study by the American Management Association found that managers spent at least 24% of their time on managing conflict. This 1-day workshop provides communication techniques to help you improve your ability to keep conflict productive and functional. Look inside the book! Target Audience Service professionals Managers of teams First-time supervisors Leaders of project teams What they will learn How to recognize true conflict Conflict response strategies Responsive acknowledgement Questioning techniques Creative methods to develop alternative solutions Decision making traps to avoid Pages: 51 Workshop Delivery Time: Approximately 7 hours (1 day) 5-Pack Set: Contains five (5) Student Workbooks