{"product_id":"customer-service-student-workbook-5-pack","title":"Customer Service - Student Workbook 5-Pack","description":"Customer service can be the element that propels organizations to greater heights. To be successful, today's service professionals must be skilled at questioning, listening and dealing with difficult situations. Customer Service is a 1-day workshop you can deliver to develop your customer service leaders of tomorrow.\r\n\r\nDon’t forget to order the Customer Service Instructor Guide too!\r\n\r\niSpeak Foundation Series\r\n\r\nResearch tells us that 7 out of 10 customers will leave if they receive poor service.  In addition, research tells us that it can be as much as ten times more expensive to sell to a new customer instead of selling to a current customer.  This 1-day workshop provides communication techniques to help you provide better customer experiences.\r\n\r\nLook inside the book!\r\n\r\nTarget Audience\r\n\r\nService professionals\r\nSales professionals\r\nSupport centers\r\nContact centers\r\nWhat they will learn\r\n\r\nLevels of service\r\nCommunication\r\nListening\r\nEmpathy\r\nQuestioning\r\nDealing with difficult people\r\n\r\nPages: 63\r\nWorkshop Delivery Time: Approximately 8 hours (1 day)\r\n5-Pack Set: Contains five (5) Student Workbooks","brand":null,"offers":[{"title":"Default Title","offer_id":776099379,"sku":"iS2950006","price":161.16,"currency_code":"EUR","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0607\/4493\/products\/cache_240_240_ifs_customer_service_book_cover.png?v=1407403304","url":"https:\/\/nxtgen.myshopify.com\/products\/customer-service-student-workbook-5-pack","provider":"nxtgen","version":"1.0","type":"link"}