{"product_id":"conflict-management-student-workbook-5-pack","title":"Conflict Management - Student Workbook 5-Pack","description":"Conflict Management is the iSpeak course developed to enhance your abilities in identifying, understanding and resolving conflict. Proper communication skills can help you keep conflict functional instead of dysfunctional. Conflict Management is a 1-day workshop to develop more effective teamwork across your organization.\r\n\r\nDon’t forget to order the Conflict Management Instructor Guide too!\r\n\r\niSpeak Foundation Series\r\n\r\nSince you can’t prevent conflict, the most important thing is to learn how to manage it to create positive outcomes instead of dysfunction. In many industries, the amount of time spent on conflict management is surprisingly high. A study by the American Management Association found that managers spent at least 24% of their time on managing conflict.  This 1-day workshop provides communication techniques to help you improve your ability to keep conflict productive and functional.\r\n\r\nLook inside the book!\r\n\r\nTarget Audience\r\n\r\nService professionals\r\nManagers of teams\r\nFirst-time supervisors\r\nLeaders of project teams\r\nWhat they will learn\r\n\r\nHow to recognize true conflict\r\nConflict response strategies\r\nResponsive acknowledgement\r\nQuestioning techniques\r\nCreative methods to develop alternative solutions\r\nDecision making traps to avoid\r\n\r\nPages: 51\r\nWorkshop Delivery Time: Approximately 7 hours (1 day)\r\n5-Pack Set: Contains five (5) Student Workbooks","brand":null,"offers":[{"title":"Default Title","offer_id":776099335,"sku":"iS2950004","price":73.55,"currency_code":"EUR","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0607\/4493\/products\/cache_240_240_ifs_conflict_management_book_cover.png?v=1407403298","url":"https:\/\/nxtgen.myshopify.com\/products\/conflict-management-student-workbook-5-pack","provider":"nxtgen","version":"1.0","type":"link"}