{"product_id":"conflict-management-instructor-guide","title":"Conflict Management - Instructor Guide","description":"Want to make your Conflict Management workshop delivery the best it can be? The Instructor Guide for this 1-day workshop will provide the tools you need to deliver a quality workshop. The guide includes instructor facilitation notes, PowerPoint slides, a timing sheet and videos when applicable.\r\n\r\niSpeak Foundation Series\r\n\r\nThis instructor guide is to be used with the iSpeak Foundation Series Conflict Management curriculum.  The instructor guide provides you with the tools to facilitate your workshop.  This guide comes in a three-ring binder and includes:\r\n\r\nCopy of the student training guide\r\nInstructor addendum with all facilitation notes\r\nPowerPoint(R) slides\r\nVideos (if applicable)\r\nTiming sheet\r\nTools or job aids (if applicable)\r\nSince you can’t prevent conflict, the most important thing is to learn how to manage it to create positive outcomes instead of dysfunction. In many industries, the amount of time spent on conflict management is surprisingly high. A study by the American Management Association found that managers spent at least 24% of their time on managing conflict.  This 1-day workshop provides communication techniques to help you improve your ability to keep conflict productive and functional.\r\n\r\nTarget Audience\r\n\r\nService professionals\r\nManagers of teams\r\nFirst-time supervisors\r\nLeaders of project teams\r\nWhat they will learn\r\n\r\nHow to recognize true conflict\r\nConflict response strategies\r\nResponsive acknowledgement\r\nQuestioning techniques\r\nCreative methods to develop alternative solutions\r\nDecision making traps to avoid\r\nWould you rather have a license to reproduce the content internally?\r\n\r\nPages: 53\r\nWorkshop Delivery Time: Approximately 7 hours (1 day)\r\nInstructor Addendum: Notes and tips on lecture and facilitation of exercises for the instructor.\r\nPowerPoint Slides: A slide deck to accompany the workshop, as well as a printout of the slides.\r\nTiming Sheet: This timing sheet shows you exactly where you should be at any point during the workshop. It includes time for breaks \/ lunch and all topics and exercises.","brand":null,"offers":[{"title":"Default Title","offer_id":776099143,"sku":"iS2950003","price":73.55,"currency_code":"EUR","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0607\/4493\/products\/cache_240_240_ifs_conflict_instructor_book_cover.png?v=1407403295","url":"https:\/\/nxtgen.myshopify.com\/products\/conflict-management-instructor-guide","provider":"nxtgen","version":"1.0","type":"link"}